Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
friendly staff
great service
noisy rooms
distance from city center
6.6/10
Nice
Rooms
5.9
Location
7.0
Service
7.9
Dining
6.0
Guest reviews
6.6/10
based on 9 reviews
7.3
7.3/10 based on 3661 reviews
Amanda
United Kingdom,
May
2024
7.0/10
The hotel is located just off the main esplanade of central Cairns, offering a convenient spot within walking distance to everything. The rooms, while small, were okay with slightly hard beds and average pillows. The service was pleasant and helpful, with a bit of noise outside in the mornings. The dining experience lacked appeal, and the location was a little further from the CBD than anticipated, but still walkable.
Rooms
7.0
The rooms were small but okay, with slightly hard beds and average pillows. The air conditioner worked but was a bit noisy.
Service
8.0
The staff were pleasant and helpful, making some noise outside in the mornings. They did their best to assist with tours and taxis.
Location
8.0
The location is just off the main esplanade, within walking distance to everything in central Cairns, though a bit further from the CBD than expected.
Dining
5.0
The dining options lacked appeal, with some issues in the showers on certain days. More variety, particularly in breakfast, would have been preferred.
Facilities
7.0
Facilities included car hire, housekeeping, laundry services, welcome drink, pet amenities, tours/ticket assistance, and happy hour.
Chris
United Kingdom,
March
2024
6.6/10
The hotel's rooms were quite small compared to other properties I've stayed at in Cairns. They were tiny and pokey, situated at the end of the block away from traffic. On the plus side, there was a nice hot shower and complimentary breakfast in the morning.
Rooms
7.0
The rooms were small but clean, with a nice hot shower and complimentary breakfast.
Service
8.0
The staff was very nice and friendly, providing helpful assistance with booking tours and being great to talk to. However, they could improve by having a cleanser for the sink to make it shine.
Location
7.0
The hotel was very central and convenient to Cairns CBD, although it was away from the pier and main shopping district. The seating area was lovely, and access for family and friends was easy.
Dining
5.0
The dining experience could be improved. It was disappointing to only have cereal and pay for breakfast. However, the freshly brewed coffee was nice.
Facilities
6.0
Shared bathroom and toilets with all other visitors, but car hire, housekeeping, laundry, welcome drink, and tour booking assistance are available.
John
United Kingdom,
October
2023
5.8/10
I had a mixed experience at this hotel. The rooms were quite large but had a terrible smell and were not clean at all, making them unpleasant. The service was hit or miss, with some staff members being helpful and accommodating while others not so much. The location was convenient, just a few minutes walk from the esplanade, but finding a condom left by previous guests was off-putting. The dining experience was decent, with good options but lacking variety. Facilities were adequate, but some improvements are needed.
Rooms
5.0
The rooms smelled awful, were not clean, and looked worn out.
Service
6.0
Some staff members were helpful and accommodating, but overall service was inconsistent.
Location
7.0
The location was convenient, just a few minutes walk from the esplanade.
Dining
7.0
The dining experience was good but lacked variety.
Facilities
6.0
Basic facilities were available but could be improved.
Tim
United Kingdom,
September
2023
7.0/10
The hotel is conveniently located just a ten-minute walk to the inner city and esplanade, making it perfect for short stays. While the noise from the busy Sheridan St can be a drawback, the friendly staff and great pool area stand out as positive features.
Rooms
7.0
The rooms, although a bit noisy due to the central location, were clean and had adequate ventilation during the day when the sliding door could be opened.
Service
8.0
The service was friendly, and the staff had the room prepared and were attentive to guests' needs.
Location
6.0
The location is ideal for those collecting hire cars as it is close to the depot, but it can be slightly eerie at night with limited airport transport options after 5:00 pm.
Dining
7.0
The breakfast included tasty options like toast, pancakes, and cereal, but the absence of yogurt was a downside.
Facilities
7.0
The hotel offers various amenities like car hire, housekeeping, laundry services, and a welcoming drink but could improve on the noise insulation in the rooms.
Bill
United States,
September
2023
6.4/10
The hotel was a bit disappointing as the interconnecting room turned out to be two small rooms with a shared bathroom, and the view from the balcony was of a run-down apartment building. On the bright side, the staff was friendly and helpful.
Rooms
5.0
The room setup didn't match the advertised interconnecting room, and the view from the balcony wasn't great. It ended up being two small rooms with a shared bathroom accessed through the main room.
Service
8.0
The staff was very friendly and helpful, booking cabs for early flights and suggesting to cool down in the pool.
Location
7.0
The location was a bit out of town, but had plenty of parking available and was close to the CBD.
Dining
6.0
The dining options were basic with limited choices for breakfast, but the pancakes were enjoyable.
Facilities
6.0
Basic facilities with a tariff option for cooked breakfast and a pancake machine available.
Jim
United Kingdom,
September
2023
7.4/10
The hotel is situated a bit further from the city center, making it a bit inconvenient for daytime returns, but the rooms are cozy and clean. The service is exceptional, with staff going the extra mile to accommodate guests' needs. The breakfast offers a nice start to the day, although there could be improvements in the variety of options. The location provides a decent base with a range of food choices nearby.
Rooms
7.0
The rooms were clean and comfortable despite some noise from the main road and neighboring guests.
Service
9.0
The staff was very cheerful and accommodating, making sure guests felt welcome and assisting in organizing trips.
Location
6.0
The hotel is a bit of a walk from the city center, but there are comfortable options around. Plenty of food choices nearby to explore.
Dining
7.0
The continental breakfast was a nice way to start the day, but could benefit from more variety.
Facilities
8.0
The hotel offers a range of amenities and services to cater to different guest needs.
friendly staff
noisy rooms
George
United States,
August
2023
5.8/10
My stay at this hotel had its ups and downs. While the location was great for accessing the city and shopping areas, the room experience left much to be desired with ants everywhere and noise disturbances. The service was a mix of tired and friendly staff, and the dining options were decent but with limited choices for breakfast.
Rooms
5.0
The rooms were not what I expected; they had ants all over and were noisy due to the nearby gate banging constantly. Being close to shared bathrooms added inconvenience.
Service
6.0
The service was a mix; some staff seemed tired and unhappy while others were very helpful and friendly.
Location
7.0
The location is excellent for city and shopping access, but a bit far from the beach and city center without a car. However, it is close to attractions like the playground and lagoon.
Dining
5.0
The dining was basic, and the breakfast finished early at 9 am which was inconvenient for those who like to sleep in.
Facilities
7.0
Facilities included car hire, housekeeping, laundry, welcome drink, pet amenities, tours, and happy hour.
Kevin
United States,
July
2023
7.8/10
The hotel had some ups and downs. The rooms were on the small side, but they were clean and the cleaning staff were prompt. However, the room cleanliness, especially the shower curtain, needed improvement. The service was top-notch, very friendly and helpful. The location was good, a relaxing and clean spot, yet a bit of a walk from the city center. The dining experience varied from terrific to less satisfying. The hotel had some positive features like a tropical court garden but lacked variety in the menu.
Rooms
7.0
The rooms were a little too small for my 6-foot brother, but overall, they were clean and the cleaning staff was prompt.
Service
9.0
The service was wonderful, very accommodating, and the staff were very polite and helpful.
Location
8.0
The location was relaxing and clean, although it was a bit of a walk to key areas like the city center.
Dining
7.0
The dining experience ranged from terrific to not so good, with some items like cereal, bread, and pancakes. The presentation was nice, though.
Facilities
8.0
The hotel featured a tucked away tropical court garden and had a variety of amenities available.
friendly staff
small rooms
Anna
United Kingdom,
June
2023
6.6/10
The hotel had spacious rooms but were furnished sparsely, with uncomfortable chairs and basic facilities. While the rooms were too small for two people, they were smaller compared to some other sections. The service was extremely helpful and friendly, especially regarding early bag storage and booking mistakes. The location, though a good 20-minute walk from the main restaurant/lagoon area, was close enough to the CBD. The dining experience was not wonderful but still fulfilling, and the facilities were satisfactory.
Rooms
6.0
The rooms were furnished sparsely with uncomfortable chairs but were large.
Service
9.0
The service was extremely helpful and friendly in resolving our issues.
Location
7.0
The hotel was within walking distance from the main shopping center.
Dining
5.0
The dining experience was not wonderful but still filling.
The Republic
Riu Palace Aruba
Movenpick Resort Lamantin Saly
Radisson Blu Szczecin
Antis Hotel-Special Category
Motel One Berlin-Hauptbahnhof
Hotel Crowne Plaza Madrid Airport
Drummond Hotel
Cahir House Hotel
Amelia Beach Resort Hotel
Akka Alinda Hotel
Achousa Hotel